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Impact on the Sustainable Development Goals (SDGs)

Analysis of institutional authors

Jiménez Barreto JAuthor

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Article

Negative memorable experience: North American and British Airbnb guests’ perspectives

Publicated to:Tourism Review. 76 (3): 639-653 - 2020-03-07 76(3), DOI: 10.1108/TR-10-2019-0404

Authors: Sthapit, Erose; Bjork, Peter; Jimenez Barreto, Jano

Affiliations

Autonomous Univ Madrid, Dept Financing & Commercial Res UDI Mkt, Madrid, Spain - Author
Haaga Helia Univ Appl Sci, Dept Res Dev & Innovat Support Serv, Helsinki, Finland - Author
Haaga-Helia University Of Applied Sciences - Author
Hanken Sch Econ, Dept Mkt, Vaasa, Finland - Author
Hanken School of Economics - Author
Universidad Autónoma de Madrid - Author
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Abstract

© 2020, Erose Sthapit, Peter Björk and Jano Jiménez Barreto. Purpose: This paper aims to explore the components of a negative memorable Airbnb experience. Design/methodology/approach: Two studies of North American and British nationals were conducted online using an open-ended survey questionnaire with photo-elicitation via Amazon Mechanical Turk (MTurk). The grounded theory was used to analyse the collected data. Findings: The findings of the current study are destination-specific and generalisation is limited. In addition, this study gathered data using an open-ended survey questionnaire with visual images (photo-elicitation technique) in MTurk. Moreover, the study participants were mainly Westerners. Research limitations/implications: Airbnb could provide hosts with a service quality checklist to warrant quality assurance across listings. Hosts must be informed, guided and monitored so that service quality standards are fulfilled. In addition, hosts should be incentivised to write an honest and accurate description of their listing. Practical implications: Airbnb can provide hosts with a service quality checklist to ensure standardisation and quality assurance across listings. Hosts must be informed, guided and monitored so that service quality standards are fulfilled. In addition, hosts might benefit from training or workshops on the role of hosting and service quality management. Originality/value: This is one of the first studies to explore the components of a negative memorable experience in the context of Airbnb.

Keywords

Industry, innovation and infrastructure

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Tourism Review due to its progression and the good impact it has achieved in recent years, according to the agency Scopus (SJR), it has become a reference in its field. In the year of publication of the work, 2020, it was in position , thus managing to position itself as a Q1 (Primer Cuartil), in the category Geography, Planning and Development. Notably, the journal is positioned above the 90th percentile.

From a relative perspective, and based on the normalized impact indicator calculated from World Citations provided by WoS (ESI, Clarivate), it yields a value for the citation normalization relative to the expected citation rate of: 3.41. This indicates that, compared to works in the same discipline and in the same year of publication, it ranks as a work cited above average. (source consulted: ESI Nov 14, 2024)

This information is reinforced by other indicators of the same type, which, although dynamic over time and dependent on the set of average global citations at the time of their calculation, consistently position the work at some point among the top 50% most cited in its field:

  • Weighted Average of Normalized Impact by the Scopus agency: 2.59 (source consulted: FECYT Feb 2024)
  • Field Citation Ratio (FCR) from Dimensions: 18.18 (source consulted: Dimensions Jun 2025)

Specifically, and according to different indexing agencies, this work has accumulated citations as of 2025-06-15, the following number of citations:

  • WoS: 41
  • Scopus: 51
  • OpenCitations: 38

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-06-15:

  • The use, from an academic perspective evidenced by the Altmetric agency indicator referring to aggregations made by the personal bibliographic manager Mendeley, gives us a total of: 149.
  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 149 (PlumX).

With a more dissemination-oriented intent and targeting more general audiences, we can observe other more global scores such as:

  • The Total Score from Altmetric: 1.
  • The number of mentions on the social network X (formerly Twitter): 2 (Altmetric).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • The work has been submitted to a journal whose editorial policy allows open Open Access publication.
Continuing with the social impact of the work, it is important to emphasize that, due to its content, it can be assigned to the area of interest of ODS 9 - Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation, with a probability of 46% according to the mBERT algorithm developed by Aurora University.

Leadership analysis of institutional authors

This work has been carried out with international collaboration, specifically with researchers from: Finland.

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: Last Author (JIMENEZ BARRETO, JANO).