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Analysis of institutional authors

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Article

You never know what you will get in an Airbnb: poor communication destroys value for guests

Publicated to:Current Issues in Tourism. ( ): 1-4 - 2019-11-26 ( ), DOI: 10.1080/13683500.2018.1475469

Authors: Sthapit, Erose; Jimenez-Barreto, Jano

Affiliations

Autonomous Univ Madrid, Dept Finance & Mkt Res, Business Studies, Coll Econ & Business Adm, Madrid, Spain - Author
Univ Vaasa, Dept Mkt, Vaasa, Finland - Author
Universidad Autónoma de Madrid - Author
Vaasan Yliopisto - Author

Abstract

© 2018 Informa UK Limited, trading as Taylor & Francis Group This study explores the antecedents of value co-destruction in the context of a new form of accommodation, Airbnb. Data were gathered using semi-structured interviews from people who had stayed in Airbnb accommodations during the previous 12 months. A total of 21 interviews were conducted, of people representing five nationalities. Using the grounded theory approach, the findings indicate that poor communication between the guest and host was one of the main reasons contributing to value co-destruction during the Airbnb accommodation experience. From the guest perspective, value co-destruction due to poor communication resulted in unexpected resource losses, including time and money. One interviewee also regretted the lost experience. Although the majority of the interviewees did not have negative Airbnb accommodation experiences, some did not experience a reciprocal and mutually beneficial relationship.

Keywords

AirbnbPoor communicationSharing economyValue co-destructionWell-being

Quality index

Bibliometric impact. Analysis of the contribution and dissemination channel

The work has been published in the journal Current Issues in Tourism due to its progression and the good impact it has achieved in recent years, according to the agency WoS (JCR), it has become a reference in its field. In the year of publication of the work, 2019, it was in position 10/56, thus managing to position itself as a Q1 (Primer Cuartil), in the category Hospitality, Leisure, Sport & Tourism.

From a relative perspective, and based on the normalized impact indicator calculated from World Citations provided by WoS (ESI, Clarivate), it yields a value for the citation normalization relative to the expected citation rate of: 4.72. This indicates that, compared to works in the same discipline and in the same year of publication, it ranks as a work cited above average. (source consulted: ESI Nov 14, 2024)

This information is reinforced by other indicators of the same type, which, although dynamic over time and dependent on the set of average global citations at the time of their calculation, consistently position the work at some point among the top 50% most cited in its field:

  • Weighted Average of Normalized Impact by the Scopus agency: 2.15 (source consulted: FECYT Feb 2024)
  • Field Citation Ratio (FCR) from Dimensions: 18.41 (source consulted: Dimensions Jun 2025)

Specifically, and according to different indexing agencies, this work has accumulated citations as of 2025-06-16, the following number of citations:

  • WoS: 64
  • Scopus: 46
  • OpenCitations: 33

Impact and social visibility

From the perspective of influence or social adoption, and based on metrics associated with mentions and interactions provided by agencies specializing in calculating the so-called "Alternative or Social Metrics," we can highlight as of 2025-06-16:

  • The use of this contribution in bookmarks, code forks, additions to favorite lists for recurrent reading, as well as general views, indicates that someone is using the publication as a basis for their current work. This may be a notable indicator of future more formal and academic citations. This claim is supported by the result of the "Capture" indicator, which yields a total of: 106 (PlumX).

It is essential to present evidence supporting full alignment with institutional principles and guidelines on Open Science and the Conservation and Dissemination of Intellectual Heritage. A clear example of this is:

  • The work has been submitted to a journal whose editorial policy allows open Open Access publication.

Leadership analysis of institutional authors

This work has been carried out with international collaboration, specifically with researchers from: Finland.

There is a significant leadership presence as some of the institution’s authors appear as the first or last signer, detailed as follows: Last Author (JIMENEZ BARRETO, JANO).